If you are booking one of our live workshops please read below carefully as booking your place means you agree to the following terms:

Booking Terms & Logistics

Live Practical Classes:

Online course and Classes:

Copyright of Course Materials

Cancellation Policy

Live Practical Classes:

Online Course and Classes:

Installment Plans

In order to help spread the cost of training, we sometimes offer the option of a no-interest payment plan where you sign up to have a set amount deducted from your card each month. By agreeing to this and beginning the payments you are committing to paying all future installments until the balance is cleared. This is not a credit agreement or subscription service.

In the case of live classes, all payments must be made before commencement of the class.

For online classes, if for any reason your payments are not made then you will lose access to the entire course, including Facebook Group, until the whole balance is paid. You will not be entitled to a refund of any payments already made if you do not make further payments. Payments are taken automatically by our card processor each month and it is your responsibility to ensure you have enough funds or credit limit on your card to cover payments or to let us know if you foresee a problem.

Payment Failures

Our procedure for failed payment attempts is as follows:

Step 1 – In the event of a failed payment, we send you an email to notify you and ask you to rectify the account right away.

Step 2 – The system automatically attempts to re-try your card 5 more times (each 3 days apart).  After each failed attempt you will be notified via email.

Step 3 – If your account remains unpaid after 30 days, a £50 admin fee will be added to the account.

Step 4 – If an amount remains unpaid after 60 days, we refer the account to a 3rd party collections agency.  In that event you will be responsible for the full amount of any collection fees in addition to any other fees previously added to the account.

Chargebacks

As a current or prior customer, each customer agrees to provide 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. We must be the first option the event of a billing dispute. Should we receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before we have been given a chance to resolve the issue, we have the right to collect on the rendered services and any fees associated with those disputes.

Regardless of the outcome of the chargeback, we retain the right to collect  on any fees that are due. We will submit any disputed amounts to a collection agency. Once a chargeback has been received, we will immediately suspend the account until the matter is resolved and we will assess a £250 processing fee for each chargeback.

Leave a Reply

Your email address will not be published. Required fields are marked *